Dungog and District Neighbourcare Inc.
62 Hospital Rd, Dungog NSW 2420

PO BOX 171, Dungog NSW 2420

Hours
Monday – Friday, 8:30am – 4:00pm

Services provided Mondays to Sundays.

If you require additional information on services we can assist you with please phone us or use the enquiry form on this page.

We greatly appreciate your feedback and suggestions as they help us to improve our services. Rest assured that all comments will be received and reviewed confidentially. You can provide feedback in various ways, including over the phone, through your support worker, in writing, or via the online form.

If you prefer to call us, please phone (02) 4992 3348. You can also send a letter to our Quality Manager at 62 Hospital Road, Dungog NSW 2420. 

We encourage you to read our Complaints Handling Procedure.

If you do not feel comfortable speaking with your service provider or your complaint has not been resolved, you can contact the Aged Care Quality and Safety Commission on 1800 951 822.

If you’re unhappy with the Aged Care Quality and Safety Commission’s decision or complaints process, you can provide feedback and request a review by the Complaints Commissioner. Contact the Commonwealth Ombudsman at 1300 362 072 for a review of our complaints process.

If you are an NDIS participant and feel your complaint has not been resolved satisfactorily, contact the NDIS Quality and Safeguards Commission at www.ndiscommission.gov.au or phone 1800 035 544.